ANSWERS
  1. What are the advantages of using your service over my current line?
    The main advantage of using our service is SAVINGS. Compared to traditional phone lines, you can save up to 66% per month. Another big advantage is portability. With Eldantel, you can get phone service, anywhere in the world as long as you have broadband internet access. This means, you can move anywhere, anytime you want. If you move a lot, you will no longer have to pay for expensive setup and moving charges. If you travel a lot, you will no longer have to pay long distance charges to call home.
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  2. What are the differences between your phone service and my current phone line?
    Our phone service works virtually the same way as your current phone service. It has the same selection of call features and works with any a standard phone set. It is a lot cheaper than your current phone service and you will also save on long distance. Best of all, our phone service is PORTABLE, which means you can bring your phone line with you to anywhere you go. All you need is a High Speed Internet connection and you will be able to get phone service, anywhere in the world.
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  3. Do I have to pay a deposit on the Phone Adapter?
    Yes, there is a $40 deposit which will be refunded to you provided that all components of your Eldantel Phone Adapter device is returned in working and salable condition.
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  4. What are your Long Distance Rates?
    Click here for a complete list of our long distance distance rates.

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  5. What do I need to have to use your service?
    You only need 2 things:
    a) High speed internet access
    b) an Eldantel phone adapter

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  6. What type of High Speed Internet will work with Eldantel?
    Eldantel works with any high speed internet connection including Cable or ADSL.
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  7. Can I use your service with a dial-up Internet connection?
    No. Our phone service requires an "ALWAYS -ON" Internet connection.
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  8. Is it very complicated to install?
    Not at all. You simply connect your existing phone to your ADSL/Cable modem using our adapter. Then plug in the device to a power socket and you're ready to go! It takes only a few minutes to setup.
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  9. My Cable/DSL Provider offers a Lite service, will Eldantel work with this type of broadband connection?
    Yes. Even though Lite, or entry level, broadband connections are slower than regular broadband service there is still enough speed to support an Eldantel phone call without any sacrifice in quality.

    However it is important to note that many Lite broadband connections may only allow one device to connect to the internet at a time. In such cases you will need a router (~$60 CAD) to allow multiple devices to connect to a Lite connection. Routers also provide firewall protection to your network from hackers and many viruses. Shaw Lite is an example of a broadband connection which only allows one device to connect.
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  10. Will my phone line work if my computer is turned off?
    Eldantel does not rely on your computer to function. In fact, you don't even need a computer for your phone service to work.
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  11. "
    >Will I be able to surf the Internet and use the phone at the same time?
    Absolutely. Your phone service is not related to your computer at all.
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  12. Can I keep or transfer my current number?
    Yes. To transfer your current number, please fill in the Porting Application Form.
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  13. Can I make 911 or 411 calls?
    Basic 911 service is now available. Note that you may have to provide the operator with your address as VOIP is a portable phone service.

    411 calls are not available at this time.

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  14. How long does it take to get my phone line activated?
    You will need to get our Eldantel adapter, which we will send to you in about 24-48 hours after we receive your application. Shipping takes about 7 days, but you can pick up the adapter from our office and start using your phone service right away. Please refer to the Contact Us page for our office location.
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  15. What happens if I move?
    You simply unplug your phone & our adapter and plug it into your new home's high speed Internet line and you will get a dial tone immediately. Anyone who calls you at your number will get through to you at your new location. You do not need to configure anything. There is no need for any technician visits. There are no move fees.
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  16. What happens if I travel?
    You simply bring your adapter along, plug it into your hotel's high speed Internet line and into your phone there. You will instantly get a dial tone. You can call anyone in home area code. Anyone in your home area code can reach you at your same home number. These calls are considered 'local' and there are no long distance charges.
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